SOLUTIONS >> SERVICE PROVIDERS
Broadband Subscriber Intelligence
The rise of broadband Internet has left you with blindspots into how your subscribers use your service. Worse, the rise in subscribers’ use of over-the-top (bandwidth intensive) applications from YouTube and Hulu to BitTorrent and Limewire is steadily increasing your bandwidth costs and support calls – without any increase in revenues. Compounding the problem, subscribers don’t know how much bandwidth they are using. Subscribers don’t realize YouTube videos are high-definition videos requiring around 1MB/s of bandwidth. If someone else in the family is playing Xbox live at the same time – could be your problem. Why? Because one or both of them may experience high latency which they will perceive to be a problem with you - their Internet service provider.
Xangati broadband subscriber intelligence gives service providers (ILECs, CLECs, ISPs, etc.) visibility into the blindspots on their infrastructure without any privacy concerns. How much bandwidth is Hulu consuming? Who regularly plays XBOX live? What applications are my subscribers using that are causing my upstream bandwidth costs to rise so rapidly?
Xangati provides real-time video-like visibility to show what applications subscribers’ are using, the impact those applications have on your network infrastructure and why a subscriber is calling support. This visibility enables service providers to lower upstream bandwidth costs, reduce truck rolls, improve customer service and better monetize their infrastructure with new service offerings.
Xangati can also help you with DCMA compliance. With visibility into whether a subscriber is using P2P file sharing apps and visiting “honey pots” – you’ll be able to verify those copyright infringement claims and possible avoid shutting them off and their revenue with it.
Xangati Broadband Subscriber Intelligence offers benefits in three areas:
